Contact

Helpdesk (for top-ups)

Any questions or problems? First check out our FAQ

Didn't receive your top-up code?

Call +31(0) 23 5555 112

For other questions:

Call 1200

Contact form

If the FAQ doesn't answer your questions then use the following form to contact our helpdesk.

Fields with * are required

Please choose the type of problem encountered *
The code I received does not work.
I accidently bought a top-up of the wrong provider. Can I get a refund?
I didn't receive my text message yet. What went wrong?
I have another problem.

Please contact your mobile phone operator.

Unfortunately, we can't give any refunds after the topup-code has been delivered to you.

Normally you will receive your code within minutes after your payment. But occasionally a slight delay in the delivery of the text message might occur. Please contact the helpdesk if the waiting time exceeds 30 minutes.

Name: *
Mobile number: *
Email: *
Your orderId:
Message (about top-ups): *

Questions during office hours will normally be answered the same day.
Questions arriving during evenings or weekends will normally be answered before 10:00 the following workday.
We thank you for your understanding.

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